Returns
30 days on ready-made pieces. Custom pieces are made for you and are final sale.
Ready-made
Unworn, in the original packaging, within 30 days of delivery.
Custom pieces
Personalised pieces are exempt from change-of-mind returns (the EU 14-day right does not apply). If something is wrong with the workmanship, we will always repair or replace it.
How to start
Email hello@beadspirit.com with your order number and a photo. We reply within two business days.
Refunds
Refunds go back to the original PayPal account within 5–10 business days after inspection.